FAQ

Home > FAQ

FAQ

1.    What is your MOQ?

30 pairs for each model and each color.


2.    Can be customized? And how long for customizing.

 Yes, can be customized. You can send us the physical sample shoes, or the drawing design for the shoes, and let us know the materials of shoes which you want. ODE & OEM services both are ok. Normally within 10-15 days, it depends on the shoes design.


3.    What is sampling time and production time?
Existing sample: 5-7 days;
Customized sample:10-15days;

Production time: It depends on the quantity of the order.


4.    How to ship?
Samples by DHL, Fedex, UPS.

Order by sea freight, air freight, cheapest way is by sea.


5.    What about the payment?
Order payment: 40% deposit in advance, 60% balance before the shipment , by T/T

Samples payment via paypal or western union.


6.    What’s the price?

The price is based on the samples shoes. Different types and different materials will make with different price.


7.    How is the quality?

All of our shoes are high-quality made with leather outsoles and leather uppers. We provide OEM & ODE service to the luxury brand perennially.


8.    What size of the shoes can be made?

We can make any size according to your request, such as European size, US size and Asian size.


9.    How can we place the order on your website?

 Leave a message on our website with the shoes item no., color, size and quantity, as well as your contact methods and then we will contact you, and provide you more detailed information.


10.    How about the warranty?
We will provide free return service if the Product have quality problem (non- human intentional damage or suffer other force majeure disaster) in warranty period. Also, we will provide free maintenance service if the Product is out of the warranty period.